Privacy & Data Retention Policy
PolicySmart
Introduction
The regulations outlined in the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 ("Rules") necessitate that any corporate entity handling personal information of users—be it collection, storage, reception, or processing—must furnish a privacy policy. This policy should detail how the entity manages personal data and make it accessible on its website.
The Rules define "Sensitive personal data or information" ("Personal Information") as encompassing details such as passwords, financial data (bank account, credit card information), health records, sexual orientation, biometric information, and other related particulars. However, information freely available in the public domain or disclosed under relevant laws like the Right to Information Act, 2005, does not fall under the ambit of Personal Information as per the Rules.
This document, referred to henceforth as the "Privacy Policy," aims to elucidate the collection and utilization of Personal Information by Athena Insurance & Reinsurance Brokers Pvt Ltd. ("Athena"). This data is gathered during visits to our website, www.policysmart.in (referred to as the "Website").
What Personal Information Do We Collect?
We offer various insurance-related services through the Website and gather personally identifiable information like name, age, gender, email, telephone number, and address when you register on www.policysmart.in. Additionally, we may request information regarding lifestyle preferences and general health to provide specific insurance-related information, products, and services.
How Do We Use Personal Information?
We utilize your personal information to furnish information about insurance schemes, policies, and related services available in the market. Specifically, we use this information to:
- Respond to queries and requests
- Process orders or applications
- Resolve service-related problems
- Offer products and services tailored to your needs
- Fulfill contractual obligations
We may use your contact details, such as email and telephone number, to send messages, emails, and notifications regarding new products and promotions. By registering with us, you authorize us and our authorized agents to contact you regarding insurance matters, notwithstanding your registration with Do Not Call (DNC) or National Do Not Call (NDNC) registries.
If you wish to cease our use of your information for any purpose outlined above, please contact us as specified below, and we will promptly accommodate your request.
Information Sharing and Disclosure
Upon registration, your Personal Information is encrypted and stored on servers hosted by third-party service providers under strict confidentiality agreements. These providers adhere to security standards mandated by the Information Technology Act, 2000, and Rules.
We may share collected Personal Information with selected third parties, including insurance companies, affiliates, and business partners, after obtaining appropriate consent from you. These parties are bound by agreements to use your Personal Information solely for agreed-upon purposes and maintain prescribed security standards.
We may also share your Personal Information with insurance companies to facilitate policy issuance and servicing. Additionally, we may collect Additional Information, such as bank details, on behalf of insurance companies. However, the control and protection of this Additional Information lie exclusively with the insurance companies.
We retain your Personal Information only for necessary periods to provide services mentioned herein. Any mergers or changes to our operations affecting your data will be communicated via updates to this Privacy Policy or direct communication.
Changes to Records
To review, change, or delete Personal Information you've provided, please contact us as detailed below.
Collection of Non-Personal Information
We may automatically collect non-personal information, like internet browser type or referral website, upon your access to our Website. This data assists us in enhancing service quality and may be shared with third parties in anonymized form for Website-related purposes.
Legal
We refrain from disclosing Personal Information without your permission unless mandated by law. However, we may disclose such information to law enforcement or governmental agencies if necessary to protect rights, property, or personal safety.
Use of Personal Information on Other Websites/Entities
When accessing third-party websites through links on our Website, we recommend reviewing their privacy policies. We do not assume responsibility for the privacy practices of external websites.
Data Retention Policy
We retain your personal information for lawful purposes only. Upon account closure, we may delete your data unless required for fraud prevention, legal compliance, or legitimate purposes. We may retain anonymized data for analytical purposes.
Changes to Our Privacy Policy
We reserve the right to update this Privacy Policy at our discretion. Substantial changes will be communicated through updates to this page.
Grievance; Contact
For queries, grievances, or requests regarding Personal Information, please contact Grievance Officer at [email protected] or call our toll-free number 1800-419-4100.